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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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Zeacom is an Avaya IP Office contact and call centre solution for organisations with contact and call centres with between five and 384 agents. More than 2800 small and medium-sized organizations across 25 countries use Zeacom’s business communications software to improve communication, collaboration and productivity. Zeacom partners with Microsoft, Cisco, Avaya and NEC and also integrates other market leading application providers.
Zeacom and IP Office offers SMEs something that other IP Office contact centres find hard to match – simplicity. The Zeacom contact and call centre solution is built on a single source code, from the ground up, and offers their solution through one server, one application and one administration interface.
Zeacom IP Office Agent Desktop empowers contact centre agents and managers with a transparent view into all activities and progress throughout the contact centre and organization. This includes inbound/outbound calls, on/off hook, availability and activity, service level stats covering agents, queues and more.
A Zeacom IP Office Contact centre provides agents with a smart multimedia solution that can cope efficiently with large numbers of inbound inquiries and outbound contacts – by email, fax, web chat, SMS or phone. Your agents will deliver a superior performance that has a positive impact on customer satisfaction, callers’ brand experience and revenues. Using over 200 standard reports will help the Zeacom IP Office contact and call centre solution to finetune contact centre performance. More importantly though, you will empower your agents by introducing real-time self-monitoring functionality with Agent Desktop - so they can further improve self management of their workloads. Key functionality of Zeacom's IP Office Contact And Call Centre Solution:
Your operator is often the first point of contact that a caller has with your organization – leaving a lasting impression of your business. They are expected to handle a large volume of calls ranging from time-consuming routine inquiries to urgent high-value transactions. Zeacom's IP Office contact and call centre solution gives your operator superior call-handling abilities – ensuring that every caller’s first impression of your organization is a positive one.
Telefonix Voice & Data, the fast-growing SME phone systems solutions provider based in Surrey, today announced that it has become the first full Zeacom IP Office partner in the UK.
As Zeacom's first IP Office partner in the United Kingdom, Telefonix Voice & Data brings its clients a high degree of technical proficiency, a 12 year understanding of the IP Office platform, renowned professionalism, and unparalleled regional and vertical knowledge. Their clients, including Honda, Rightmove, O'Reilly and one of the UK's largest loan companies, span across the SME market-space, with a particular specialty in finance, insurance and service providers.
"Our commitment to providing our customers the best solutions using the best technology has confirmed our belief of just how strong the demand for state of the art contact centre software has become on the IP Office platform. This is why we are so excited about becoming a Zeacom partner," said Mike Kirby, Managing Director at Telefonix Voice & Data. "With Zeacom and Avaya partnerships, we believe that our solutions are the most complete contact centre package in the SME telephony space. As one of Zeacom's exclusive partners, Telefonix Voice & Data continues to ensure that its client needs are supported by the best possible extra layer of end-to-end service, from sales to delivery, training, and support."
Having analysed the many SME contact centre offerings available, Telefonix Voice & Data felt that the Zeacom contact centre suite offered companies the most comprehensive single point solution, needing only a single CTI server platform to provide comprehensive functionality. This allows companies to their total cost of ownership knowing they have less software to update and hardware to maintain.
Zeacom's attractions go beyond that though, from a familiar Microsoft look and feel to a presence capability for all employees, allowing managers to monitor team activity and enhance employee performance. Users benefit by easily managing all their communications from their desktop, and as the company's needs evolve, the consistent operation across the product means that little training is required. The Zeacom/IP Office combination provides enterprise-level metrics through fine granularity reporting tools providing unrivalled company business visibility.
Playing to Telefonix Voice & Data's strength as a complete bespoke solutions provider, Zeacom's software is easily customized for individual company requirements and can be coupled to a wide range of 3rd party interfaces to boost customer service and productivity. The high end functionality specially designed for SME companies is modular and scalable; growing with a business.
Relevant Tags: Zeacom, Zeecom, IP Office Contact Centre, IP Office Call Centre, IP Office Presence