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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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Tim Talk Call Recording combines an award-winning call logging platform with a cutting-edge hardware device - the Magic Box - that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation.
By integrating the Magic Box technology directly into the Tim Plus call logging products, the end result - TIM Talk - is an unprecedented ability to listen to the actual audio of any phone call in any standard call logging report!
Using the standard web browser interface of the call logger, limited by web logins, users can only access information and recordings related to their own part of the business.
After finding the recording of an alleged dispute, if all you can hear is two irate people shouting over the top each other, then you need stereo recording! It stores each side of the call separately so you can silence one side at a time - effectively allowing each side to say their piece without interruption!
As any serious user of call recording will testify, the ability to find calls using the individual user as a search term, rather than being limited by just the usual details of a call - such as dialled number and the approximate time it happened - is one of the most powerful features a call recording system can offer.
The magic boxes that we can add to any system offer passive as well as active recording, giving the peace of mind of a high-impedance wire tap that will not interrupt your phone lines in the event of a hardware failure.
If a call under scrutiny is transferred on to someone else, itís easy to follow it... simply click on the 'View related recordings' link to continue to listen to the next part.
Authorised users have the ability to view who has already listened to a call, and when.
As well as listening to calls, TimTalk allows you to add quick notes to it, either to summarise the call or to remind yourself of a certain part of it. Now, after adding a note, whenever you see the call, itíll stand out from the rest, having a small yellow posted note icon next to it. Tim Talk Plus logs up to 100 users across as many as five PBXs, right out of the box.
Relevant Tags: Tim Call Recording, Tim Call Recorder, Call Recording, Call Recorder, Triline Call Recording, Triline Call Recording