Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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Tim Professional is deservedly the market-leading call logging system in the UK. With absolutely no limits to the number of lines or extensions you can log, no other call logger matches it for price and features. the Tim Professional Call Logger is a Windows-based application using data output from your telephone system (PBX), checks it, costs it and stores it automatically. From this, not only can Tim Professional Call Logger produces a range of reports with graphs, charts and tables, custom-defined if required. Vitally, all of Tim Professional Call Logger's functions can in fact be performed from anywhere in the world using a standard web browser - no client software is required. On top if this, Tim Professional Call Logger produces live, wallboard-type call-handling statistics, at only a fraction of the price of other phone call logging software.
The Tim Professional Call Logger gives IT managers all the information they need to control their telecoms budget. In our experience, simply having the system in place will itself reduce general telephone abuse, allowing significant savings. On top of that Tim Professional can give department managers access to their own information - from their own desktop using a standard web browser. The software allows admin to setup any number of users, restricting access to specific departments if required. Tim also monitors your phone line usage. Do you have enough lines? Or too many? Tim scrutinises your telephone traffic and can readily suggest line optimisation.
The Tim Professional Call Logger identifies when and where your calls are being lost. Lost calls mean lost business, and customer dissatisfaction, which in today's climate, can be the difference between profitability or laying off staff. Tim retrieves information in seconds. It works around a lightning-fast and incredibly flexible costing algorithm allowing stats to be produced within seconds of a call being made. Tim Professional, and its big brother Tim Enterprise, is used by multi-national corporate companies and NHS hospitals, who generally process thousands of calls per hour. In these situations, the software easily handles the flow of incoming data, whilst churning out reports over the web, or locally, in seconds, to multiple users.
Tim produces an outstanding set of reports which can be viewed in two ways... locally at the PC using its simple Windows Explorer-style interface, and also remotely using any standard web browser, so now you can produce reports, edit your organisation's directory, or see live wallboard-type statistics from anywhere on your network.
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