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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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IP Office VoiceMail Pro is enabled by the IP Office Preferred Edition and is the most advanced messaging and call flow application for IP Office systems. It can handle up to 40 simultaneous calls depending on license and system settings.
Each user has the option of turning their voicemail on or off. When on, the system automatically answers their telephone when they are not available to take a call, plays a personal greeting, and records a message. When a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a retrieval button to collect their messages. VoiceMail Pro can also ring the user to deliver any new messages. Voicemail messages are time and date stamped and the caller's number recorded. VoiceMail Pro can be configured to delete read messages automatically, unless the user chooses to save the message permanently.
Voicemails can be collected remotely by dialing into the VoiceMail Pro server. If the number the user is dialing from is recognized (home number or mobile/cell phone for example), the user will listen to their voicemail straight away. If the source number is not recognized, the user will be prompted for a mailbox number and a PIN code for that mailbox, before they can listen to their voicemail. Users have the ability to set and change their own PIN codes. When a voicemail needs to be forwarded to other users, VoiceMail Pro provides many options:
All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.
There are also less obvious features, but very useful:
At the heart of IP Office VoiceMail Pro is the ability to construct call flows from a series of different building blocks. These building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call etc. IP Office VoiceMail Pro call flows allow far more than just guiding a user to the group or extension they require. Call flows allow IP Office VoiceMail Pro to dial back users as soon as a voicemail message is left for them, it provides remote access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from an external telephone. IP Office VoiceMail Pro provides message handling for individuals or groups, audio information to callers so assisting the operator during periods of heavy call activity and links to business applications through services such as Text-to-Speech. IP Office VoiceMail Pro also provides a full telephony applications environment where call flows can be set up and interact in real time with business workflow - callers can interact via menus and data entry and VoiceMail Pro applications can speak back results. For example, users can listen to their email messages through the telephone.
Integration with email systems is provided by the VoiceMail Pro Unified Messaging Service (UMS) which is delivered to eligible users as part of the Office Worker, Teleworker or Power User license. It enables IP Office VoiceMail Pro to interact with email systems to provide a synchronization of voicemails and their status (new/unread, read, deleted, saved) between all user devices like desk telephones, mobile cell telephones, the UMS web interface, Avaya one-X Portal for IP Office, the email client and other devices that are synchronized with the user's email account. This will work for email clients that use the IMAP4 protocol (like MS Outlook, Lotus Notes, Mozilla Thunderbird, and many others).
The advanced collaboration between IP Office VoiceMail Pro and Microsoft Exchange Server 2007/2010 offers voicemail storage into the Exchange message store. This is the single point of storage for all email and voicemail messages and therefore the single source for all message status information. When a voicemail should be collected using a desk phone connected to the IP Office, IP Office VoiceMail Pro will retrieve it directly from the Exchange message store. IP Office VoiceMail Pro sends the voicemails not just as emails with a .WAV attachment but as a message formatted as 'voicemail' so that Exchange can handle them differently from emails. If Microsoft Exchange Server 2007/2010 working with a mobility solution server (e.g., a Blackberry Enterprise Server) are used to push emails to mobile devices (Blackberry or similar), IP Office VoiceMail Pro will also integrate and deliver voicemails via the Exchange Server to the mobility solution. The mobile device will then be able to present voicemails on the visual voicemail interface (instead of presenting them as emails with an attachment).
A single PC based IP Office VoiceMail Pro server can provide voicemail services to multiple IP Office systems in a Small Community Network over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralised Voicemail' and can reduce costs, while facilitating communication between IP Office sites. For resilience, should the main site fail, the centralised voicemail will automatically reconnect to an alternative IP Office site. For IP Office voicemail pro connections from remote IP Office users in a SCN no multi-site channels are needed.
Relevant Tags: IP Office Info, Voicemail Pro, IP Office Voicemail Pro, Avaya IP Office Voicemail Pro, IPO Voicemail Pro, IP500 Voicemail Pro, IP500V2 Voicemail Pro, Voicemail Pro for IP Office, Voicemail Pro for IP Office IP500, Voicemail Pro for Avaya IP Office IP500V2