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IP Office Preferred Edition and IP Office VoiceMail Pro offer call recording services that allow the automatic or manual recording of calls for a variety of applications, such as for training purposes or to monitor abusive callers. As standard, recordings can be directed to the called extension's voicemail box or to any other mailbox for later retrieval. Alternatively, recordings can be stored in a central database for retrieval through a Web based browser by using ContactStore for IP Office.
An option allows to detect a tamper/ verified recording to avoid any abuse of recordings. This is available for recordings in a voicemail box and in the central database of contact store as well. The system administrator can select whether all calls are required to be automatically recorded or just a selection of calls. Alternatively, calls can be manually selected for recording. If for any reasons resources are not available then a recording may not be taken (for example all voicemail ports are busy).
IP Office VoiceMail Pro provides a number of methods for triggering the recording of a call. Most of the settings and controls for automatic voice recording are accessed through the IP Office Manager application. The proportion of incoming and/or outgoing calls that should be recorded and the time-period during which Voice Recording should operate can be selected.
Using IP Office VoiceMail Pro call recording, it is perfectly possible for several recordings to be made of the same call. For example, if both automatic hunt group recording and automatic user recording are applicable to the same call, separate recordings are produced for both the hunt group and the user. Recording only continues while the party triggering the recording is part of the call, for example:
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