IP Office Service Desk Acquire Calls

Office Phone System

Telefonix: Personal Service

Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

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IP Office Service Desk Monitor Calls

The IP Office service desk acquire calls is a handy feature to assist a colleague who indicates they want you to take the call. This function can even be setup as a special short code or programmed against a button on an Avaya digital or IP phone with programmable buttons. Use of the IP Office Service Desk Monitor Calls feature is subject to IP Office intrusion control settings, the user acquiring the call must be set to be able to intrude and the user whose call is being acquired must be set to can be intruded. IP Office service desk monitor calls works in two ways, invoked with or without a number:

Without a value in the number field

  • This allows an IP Office user to reclaim a call that was ringing on their phone but has now gone elsewhere, for example to Voicemail or Forward No Answer destination. The IP Office Service Desk Acquire Calls settings are not checked and the call can be reclaimed even if it has been answered.
  • If the last call to ring this User is no longer ringing or connected on the system, the feature will fail.

With a number, where the number is the telephone number of an IP Office user who currently has the call to be acquired.

  • If the IP Office user has a call ringing or waiting IP Office Service Desk Acquire Calls will act like the Call PickUp Extension short code and the user executing Call Steal will be connected to the oldest ringing/waiting call.
  • If the IP Office User has a connected call with no call waiting and the Intrude settings of the two Users allow it, the call will be connected to the user executing the Acquire Call and the other user will be disconnected.
  • If the IP Office User does not have a call the feature will fail.

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New Office Address: Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England map Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978. Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England, a limited liability company incorporated under the laws of England. Refunds Policy | Cookie Policy

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