Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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The Telefonix IP Office Screenpop is an application on your PC or laptop which instantly pops up information from your customer database about your caller as and when they call you. You can decide which information to show; it works with any customer database system (CRM) from business packages such as SAP, Salesforce & Sugar CRM to access databases.
Armed with the Telefonix IP Office Screenpop, your staff will not have to open and navigate through an application at the same time as answering the call - this is done automatically. It means that your customer service, helpdesk or sales people can instantly have a view of the most recent contacts & discussions with the customer, with the field open for them to take notes in and save it straight back to the system.
Telefonix IP Office phone system bundles contain a number of free IP Office screenpop licenses, the number of which depends entirely on the size of the bundle purchased. Contact a solutions consultant on 01252 333888 for more details.
The Telefonix Screenpop is compatible with any CRM product, even custom-built databases. You do not even have to be using a packaged database product - this will work with a simple Microsoft Access application as well. To book a demo, call 01252 333888 today. Please note - there maybe complications with older versions of CRMS, however we would be happy to arrange a trial for you.
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