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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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IP Office R8.0 enables integration with Salesforce.com for business users. This integration enables Salesforce.com customers that are using IP office for their telephony applications to control calls from within the Salesforce.com portal itself. This integration is enabled by the "Avaya IP Office Plug-in for Salesforce.com" which is a Windows application that runs in the system tray, and provides the following call-control features from the Salesforce.com phone available within the Salesforce.com portal:
The IP Office plug-in for Salesforce.com requires Office Worker, Teleworker, or Power User licenses on the IP Office system. Access to the plug-in is through one-X Portal for IP Office. The one-X Portal user selects the configuration tab, then 'desktop integration' and downloads the installable plug-in from there.
Relevant Tags: IP Office Info, Salesforce Integration, IP Office Salesforce Integration, Avaya IP Office Salesforce Integration, IPO Salesforce Integration, IP500 Salesforce Integration, IP500V2 Salesforce Integration, Salesforce Integration for IP Office, Salesforce Integration for IP Office IP500, Salesforce Integration for Avaya IP Office IP500V2