IP Office Salesforce Integration

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Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

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IP Office Salesforce Integration

IP Office R8.0 enables integration with Salesforce.com for business users. This integration enables Salesforce.com customers that are using IP office for their telephony applications to control calls from within the Salesforce.com portal itself. This integration is enabled by the "Avaya IP Office Plug-in for Salesforce.com" which is a Windows application that runs in the system tray, and provides the following call-control features from the Salesforce.com phone available within the Salesforce.com portal:

  • Make an outbound call
  • Receive an incoming call
  • Hold/Unhold call
  • Consultative or Blind transfer

The IP Office plug-in for Salesforce.com requires Office Worker, Teleworker, or Power User licenses on the IP Office system. Access to the plug-in is through one-X Portal for IP Office. The one-X Portal user selects the configuration tab, then 'desktop integration' and downloads the installable plug-in from there.

IP Office Salesforce Integration


IP Office Phone System Features



IP Office Phone System Downloads

About Telefonix


Telefonix Voice & Data
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New Office Address: 437 London Road, Camberley, Surrey GU153HZ, England map
Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978.
Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Parkstone Bay Marina Turks Lane Poole Dorset BH14 8EW, a limited liability company incorporated under the laws of England.

Relevant Tags: IP Office Info, Salesforce Integration, IP Office Salesforce Integration, Avaya IP Office Salesforce Integration, IPO Salesforce Integration, IP500 Salesforce Integration, IP500V2 Salesforce Integration, Salesforce Integration for IP Office, Salesforce Integration for IP Office IP500, Salesforce Integration for Avaya IP Office IP500V2