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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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Depending on the type of phone a user has, IP Office ring back when free is accessed by dialing a short code while listening to internal busy tone, selecting an option from an interactive menu or pressing a programmed DSS/BLF key. Ring back when free can also be activated from Phone Manager. You can also set a ring back when free or a callback when next used using a short code without attempting a call. In use, it allows IP Office users to carry on with other work and let the system initiate a call for you when the extension becomes available. When calling an extension that is busy, set the system to call you when the extension becomes free. When calling an extension that just rings, set the system to call you when the extension is next used. This feature is also called "Ringback When Next Used". Note that a user can only have one automatic callback set at any one time.
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