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The IP Office system now supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500 and IP406 V2. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds. Alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups. On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412). External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.
However, music on hold can also be a wasted opportunity. Telefonix have found that some of the most successful applications of on-hold music have not neccessarily involved using music at all but spoken messages. For example, new product promotions can be effectively broadcast to your customers in this manner. We have several clients who have made extremily profitable use of this feature.
Relevant Tags: IP Office Info, On Hold Music, IP Office On Hold Music, Avaya IP Office On Hold Music, IPO On Hold Music, IP500 On Hold Music, IP500V2 On Hold Music, On Hold Music for IP Office, On Hold Music for IP Office IP500, On Hold Music for Avaya IP Office IP500V2