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IP Office Monitor Calls is a handy contact centre feature. With IP Office Monitor Calls, a user can monitor other people's calls by listening in. This feature is not available by default; it must be specifically enabled in the system configuration. An option exists to have a beep tone indicate when monitoring is in use. The user is only able to listen; they cannot speak into the conversation being monitored. A different feature, call intrude, allows a user to speak into the conversation.
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