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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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IP Office Mobile Call Control allows a user who has answered a twinned call on their mobile/cell phone to dial a DTMF sequence ** (star-star) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform supervised and un-supervised transfers, shuttle (switch between held calls), and conference (Conference add and transfer to a meet-me conference). Mobile Call Control is a mobility feature similar to but independent of one-X Mobile. It allows any mobile phone user to access IP Office features without using the one-X Mobile client application.
Mobile users can gain access to the Star Star Service dial tone when they receive a twinned call. After receiving a twinned call, the mobile user can dial ** to place that call on hold and get dial tone from the IP Office. Once the mobile user receives IP Office dial tone, any subsequent dialing done is interpreted as if the user is logged into an analog extension on the IP Office. To gain access to the Star Star Service dial tone, the mobile user can dial the FNE 31 DID/DDI that has been programmed in the IP Office. Similarly, once dial tone is heard, the user can dial numbers and short codes as if the user is logged into an analog extension on the IP Office. Mobile Call Control and one-X Mobile require twinned calls to be routed through specific trunk types on IP500 / IP500v2 only:
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