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On Monday, December 22nd Avaya released the next release of software, IPOR9.1, and as the title suggests, this product has matured significantly over previous versions. With this latest release the IP Office can now scale to 2,500 endpoints across 150 sites, a remarkable upgrade from R9 which still supported a maximum of 32 sites. Although Avaya calls the IP Office a mid-market product, in the UK 2,500 endpoints and 150 sites is probably large enough to service 99.9% of all UK Enterprises. That means that as far as the UK is concerned, the IP Office is now a full enterprise product, not only in terms of features, but in redundancy and scalability as well.
Some of the major changes in IP Office 9.1 include:
Avaya IP Office R9.1 introduces a new product offer called IP Office Select, a premium software solution, which includes the same features as the Server Edition in addition to enterprise grade functionality. With the new IP Office Select there has been significant capacity enhancements including support for 2,500 users across 150 locations with 100% UC for all users. There are now 4 versions of IP Office to choose from: Basic, Preferred, Server Edition, and Select.
IP Office Advanced Edition is no longer supported in R9.1. The bad news is that the Avaya CCR (Customer Call Reporter), the Avaya call center software, will no longer be supported, and any customer still using CCR will need to upgrade to the new Avaya IPOCC.
The good news is that the R9.1 Preferred Edition will now come with VM Pro database and Visual Basic scripting (these were previously part of Advanced Edition). Text to Speech and Contact Store will now need to be ordered separately.
Customers wanting to upgrade to R9.1 need to make sure they have the IP Office IP500V2 chassis as the older IP500V1 chassis does not support R9.1. Telefonix Voice & Data has done many V2 cabinet upgrades over the last few years, and if your office is still running on IP500V1 give us a call to discuss upgrading to a V2 cabinet. This is a low cost upgrade, less than £1,000 installed (provided that you do not need a software upgrade).
Other IP Office improvements in IPO9.1 include:
IPO 9.1 offers innovative and user-friendly Unified Communication and collaboration applications. Avaya will evolve the UC application portfolio cloud-ready, which will provide increased margins, scale and security. IP Office provides value and low total cost of ownership through delivering seamless collaboration experience for voice, video and mobility.
The new web collaboration feature is based on the Avaya Aura Conferencing (AAC) solution. Users can benefit from controlled audio conferencing, desktop/application collaboration, document sharing and white boarding.
With the enhancement of one-X Mobile Preferred mobility clients for iOS and Android it is able to provide better security, better user experience, and more features including auto fallback from VoIP to mobile mode, transfer call-to-call facility, add/delete roster contact, call recording, call summary, group geo-experience tracking, and support for different number formats.
Desktop integration clients, including Outlook Plugin and Call Assistant, can be deployed remotely. The enhancement of Outlook plugin, for example, allows it to support the higher scale of IP Office by handling a larger number of directory entries.
A new gadget is now available which allows users to schedule conference calls and attain a calendar or list view of all the scheduled meetings.
New features added to the Avaya Communicator include compact user experience, contact filtering, web conferencing integration, password change, and more.
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