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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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IP Office R10.0 is Avaya's latest IP Office update and extends Avaya's innovation in the Midmarket, delivering greater resilience, security and value through a wide range of endpoints, and fully integrated, easy to use, resilient desktop and mobile clients. Under the hood there are many other new benefits and improvements over previous versions; if you want to know more about Release 10 or Avaya products in general then call us on 01252 333888. Please note, any customers running IPO 9.0 from now will no longer be on a supported software release so an upgrade to at least 9.1 should be discussed with your Telefonix Account handler. Some of the major changes in IP Office 10 include:
Any company with a heavy-traffic customer contact centre who is committed to giving the very best customer experience should take a look at Avaya's Workforce Optimisation Select. This was developed first for Avaya's larger Aura platform, and is now available to SMEs via IP Office. Highlights include:
Workforce Optimization Select is a very powerful suite of programs for the modern contact centre, so if you are interested I urge you to talk to us to find our more.
Service Providers continue to broaden their SIP trunk offerings and customers are increasingly adopting SIP trunks. IP Office R10 continues to respond to these market trends, with several new SIP trunk capabilities including:
IP Office 10 incorporates the new vSphere 6.0 (EXSi 6.0) Hypervisor to its lineup, which already included EXSi 5.0, 5.1, and 5.5 for the Linux-Virtualized SE. IPO 10 Expands the Web-Manager application capabilities by incorporating LDAP User-synchronization, such as Login-Code, Voicemail passwords, Twinning information, as well as Hunt-Group membership characteristics.
IP500V2 CU, and IP Office for Linux with the DELL PowerEdge R630 and R220 are now supported. For those utilizing the partner mode, ETR cards are also supported, although they might be end-of-sale by the end of this year. IP Office release 10.0 and IP400 Modules Support - Analog 16, Digital Station Modules 30 and 16, Phone Version-2 16, and 30.
Prior to this release, TLS security was extended through the SM-Line/SIP-Line/SIP-Phones, now the IP Office running 10 is fully capable of providing a secure signaling transmission between H.323 end-points utilizing TLS certificate auto-negotiation between the IP Office and End-points.
There are now 5 types of the IP Office R10 deployment, Basic, Essential, Preferred, Server Edition, and Select. Other features include: Windows 10 support, 32 MOH sources for SE, UCM improvements & Centralized licensing. IP Office Select Edition is targeted at:
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