IP Office Release 8

Office Phone System

Telefonix: Personal Service

Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

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IP Office Release 8

IP Office 8

IP Office release 8 comes with a number of new features and considerations which we've of course already documented for you. See the highlights in this dedicated IP Office release 8 section, and browse writeups of some of these features in the most comprehensive IP Office phone system website available.

IP Office Basic Edition

With IP Office Release 8, an edition below IP Office Essential Edition has now been introduced, named IP Office Basic Edition. IP Office Basic Edition is targeted at sub 20 customers, and upgrading to IP Office Essential Edition from Basic Edition now requires a new license. IP Office Basic Edition is IP Office Essential Edition without Mobile Twinning (although Call Forward to the mobile device continues to be supported in Basic Edition) but with a new deployment tool, "Avaya IP Office Web Manager" (web browser system management). Read more: IP Office Basic Edition.

IP Office Web Manager

IP Office Web Manager is a new IP Office Release 8 browser based management tool designed to simplify the installation and maintenance process by providing a management tool that runs on most standard browsers. IP Office Web Manager eliminates the need to have the windows operating system as it can run on any device that supports standard browsers. Details: IP Office Web Manager

IP Office Customer Call Reporter Enhancements

IP Office Customer Call Reporter gets a lot of enhancements with IP Office Release 8, with new functionality and reporting. View details: IP Office Customer Call Reporter

  • Coaching/Silent Intrusion/Whisper page
  • Real-Time Monitoring Enhancements
  • Historical Report Enhancements
  • 15/30 minutes reporting
  • Agent Performance Factor (APF) in the Agent Time Card Report
  • Statistics enhancements
  • Real Time - Presented Calls Statistics
  • Supervisor Report Template Copy
  • Logged off agents visible in Monitor views
  • Wallboard Statistics Improvements
  • Privacy Support

IP Office C110 Unified Communications Module

A new IP Office C110 Unified Communications Module can be inserted into any of the 4 slots in the IP500v2 chassis and provides on-board support for the following: Preferred Edition support for all system users, User Productivity Package Support & Mobility Server support. The C110 UC Module consumes less power than external servers and therefore presents a greener, less power consuming alternative. The IP Office C110 Unified Communications Module is scheduled to be available in 2012.

BCM 1100 and BCM 1200 IP Handset Enhancements

IP Office Release 8 largely completes the BCM to IPO migration exercise that commenced when Avaya formally completed the purchase of Nortel's BCM assets in 2011. A number of BCM 1100 and BCM 1200 IP Handset Enhancements have been made in Avaya IP Office v8.

iPhone & Android Smartphone Clients for IP Office Release 8

IP Office is now fully iPhone and Android compatible. The smartphone client applications can be obtained from their respective app stores. The client applications are free of charge but do require that the IP Office on which they operate have Preferred Edition and the required number of Mobile Worker or Power User licenses.

  • Instant Messaging and Presence
  • Visual Voicemail with playback voicemail and delete options
  • Corporate Directory Access to make calls
  • Visual Conference Control - invite/mute/unmute/disconnect/lock/unlock
  • Call Screening - visual display of caller with option to take the call or not
  • Integrated Dialer with native mobile contacts for dialing and searching
  • Geo-location Services - Presence based on GPS location and map contacts

IP Office Salesforce.com Integration

IP Office Release 8 enables integration with Salesforce.com for business users. This integration enables Salesforce.com customers that are using IP office for their telephony applications to control calls from within the Salesforce.com portal itself.

IP Office Outlook Plugin

The IP Office Outlook Plugin allows the user to communicate with the contacts without leaving the Outlook window and without needing to bring up other separate client application.

One-X Portal & Googletalk, IM & Microsoft Outlook

One-X Portal for IP Office in R8.0 introduces a Presence and Instant Messaging Service for IM and Googletalk using OCS, and integration with MS Exchange Calendar.

IP Office IP DECT Gateway

A new IPO R8 IP DECT Gateway connects digital stations to the DECT R4 solution. Also, new IP Office "In building Wireless Server 2 (AIWS2)" and IP Office "IP Base Station 2 (IPBS2)".

IP Office Phone System Downloads

About Telefonix

Telefonix Voice & Data
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New Office Address: Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England map Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978. Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England, a limited liability company incorporated under the laws of England. Refunds Policy | Cookie Policy

Relevant Tags: IP Office Release 8, Avaya IP Office 8, IP Office r8