IP Office Incoming Call Routing

Office Phone System

Telefonix: Personal Service

Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

Next Steps:

Talk To Us We know everything there is to know about IP Office. If you have an unusual requirement, talk to us!

Demo Spend some time with us going over your project in detail, make sure it does exactly what you need.

IP Office Incoming Call Routing

Traditionally incoming calls used to be presented to an operator who then decided where to pass the call. IP Office supports intelligent incoming call routing capable of making routing decisions based on a number of criteria. The system currently supports incoming call routing based on, the calling parties telephone number or CLI/ANI (This could even be part of the number received such as an area code), routing based on presentation digits from the exchange such as DDI/DID or ISDN MSN, routing based on sub-address and routing based on the service type i.e. Voice Call, Data Call, etc. It is even possible to look for multiple criteria so, for instance, an IP Office DDI/DID call to a sales group could be handled differently depending on which part of the country the call is originating from.

Each IP Office incoming call route also supports a secondary destination night service that can provide alternative routing for an incoming call based on time of day and day of week criteria. IP Office calls that cannot be routed to the configured destination are re-routed to a user defined Fall Back destination. This can be particularly useful where calls are normally answered by an auto-attendant and a network fault occurs. Where multiple IP Office call routes are set up to the same destination, a priority level can be associated with the call. This priority level is used to determine a calls queue position in place of simple arrival time. Note: IP Office calls that are ringing a free extension are not considered queuing and are not effected by a high priority call joining a queue.

IP Office Phone System Features

IP Office Phone System Downloads

About Telefonix

Telefonix Voice & Data
This page

New Office Address: Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England map Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978. Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England, a limited liability company incorporated under the laws of England. Refunds Policy | Cookie Policy

Relevant Tags: IP Office Info, Incoming Call Routing, IP Office Incoming Call Routing, Avaya IP Office Incoming Call Routing, IPO Incoming Call Routing, IP500 Incoming Call Routing, IP500V2 Incoming Call Routing, Incoming Call Routing for IP Office, Incoming Call Routing for IP Office IP500, Incoming Call Routing for Avaya IP Office IP500V2