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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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The IP Office dial ahead facility enables a user, when connected to a call, to establish the status of another extension without having to place the original caller on hold. The user can see whether the extension is free, busy, unobtainable or on divert (the divert destination is also shown). IP Office dial ahead enables a user/operator to try several extensions very swiftly without interrupting the call and to then inform the caller in advance as to where they are being transferred to.
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