Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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IP Office Computer Telephony Integration (CTI) is about bridging the gap between the telephone system and business applications. On IP Office, this is achieved by use of the IP Office CTI Link, a CTI middleware product and Software Developers Kit. IP Office Computer Telephony Integration (CTI) uses open standards, which gives businesses access to a range of third-party solutions. For developers, migrating their offering from other platforms to IP Office is quick and easy, and the advanced CTI features IP Office offers makes it easy to demonstrate full integration, and more business benefits.
IP Office Computer Telephony Integration (CTI) provides two levels of CTI interoperability: IP Office Computer Telephony Integration (CTI) Link Lite, which is free of charge, provides all the functionality required to support the vast majority of applications, including screen-popping, and many third party products. IP Office Computer Telephony Integration CTI Link Pro provides enhanced functionality, including the ability to control multiple telephones and gives access to advanced call centre operations.
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