Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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Avaya Compact Contact Centre (CCC) is old software which preceded Customer Call Reporter (CCR) and is no longer sold (2011). The Compact Contact Centre management toolset includes real time information view, management by exception and historical reports for any aspect of your contact centre. Avaya Compact Contact Centre archives all call centre interactions, both telephony and multimedia, to a central database and the program then allows up to 20 separate report viewers within the contact centre, with automated scheduled delivery of all historical reports to anyone via email or network printers. The Avaya IP Office Compact Contact Centre is modular and caters for all contact center sizes from 2 to 75 agents. The following modules are available with the application:
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