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IP Office has a feature called "call steal" (also known as Call Reclaim) that allows a user to take over a call currently connected at another extension. The benefit is that it allows users to assist a colleague who indicates they want you to take the call.
The IP Office Call Steal function can be setup as a special short code or programmed against a button on an Avaya digital or IP phone with programmable buttons. Use of the feature is subject to IP Office intrusion control settings, the user acquiring the call must be set to be able to intrude and the user whose call is being acquired must be set to can be intruded. IP Office Call Steal works in two ways, invoked with or without a number:
Without a value in the number field
With a number, where the number is the telephone number of an IP Office user who currently has the call to be acquired.
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