IP Office Call Recording

Office Phone System

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Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

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IP Office Call Recording

IP Office with VoiceMail Pro, the voicemail package included on our bundles, has free, inbuilt call recording. Tamper-proof, this will record your call, save the recording to your mailbox, your group mailbox or the company voice recording library.

This has a large number of useful business applications. For example, when a caller is going to give detailed information such as an address or phone number, ping on the recording facility and your caller will hear a warning message or tone that the call is being recorded. Also, if call recording is required for Quality Assurance, it is possible to set the IP Office system to automatically record a percentage of calls for later review.

Beginning with IP Office R4.0, any call (normal, conference, or intrusion) and any phone type (including IP) can be recorded. Where "advice of recording" needs to be played, IP Office will ignore Voicemail port licensing if an insufficient number of voicemail channels have been licensed. In terms of call recording, other 3rd packages can also be added to IP Office which provide call recording that is legally admissable in court, the requirement being that it has to be encrypted.


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New Office Address: Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England map Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978. Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England, a limited liability company incorporated under the laws of England. Refunds Policy | Cookie Policy

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