IP Office Support Gold

01252 333888


Telefonix: Personal Service

Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

Next Steps:

Talk To Us We know everything there is to know about IP Office. If you have an unusual requirement, talk to us!

Compare Your Quote Regardless of your company's size or requirement, give us a chance to beat your quote.

Demo Spend some time with us going over your project in detail, make sure it does exactly what you need.

Further Info Unsure, but looking for some further research material? Let us know what you information need.

Zero per cent finance

IP Office Support - Gold

Telefonix Voice & Data offer full support on all the phone systems in our portfolio, including one year's complementary support when you initially purchase your new IP Office telephone system through us. Four levels of cover are available to our customers and all our maintenance calls are carried out by our own in-house Avaya trained and qualified engineers. If you are not already one of our customers, why not ask us to give you a free quotation for your annual maintenance. Our rates are extremely competitive and we pride ourselves on the standard of service we are able to deliver. As part of your purchase of a telephone system from Telefonix Voice & Data, we also include a one year bronze phone system support contract.

Gold Phone System Support

The Gold package from Telefonix Voice & Data comprises:

  • Hardware fault resolution
  • Software fault resolution
  • All parts & labour covered
  • System failures & severe faults - 2 hr resolution time
  • Major faults - 4 hr resolution time
  • Minor faults - 8 hr resolution time
  • Unlimited user adds, moves & changes
  • Unlimited software updates
  • Voicemail changes
  • Auto attendant changes
  • Other provider liaison
  • Dedicated tier 3 technical assistance
  • Annual health check
  • 2 hr refresher training
  • Account manager review
  • Discount on additional sales
  • Account manager review after 6 months
  • Discounted Telefonix Voice & Data line/call charges or free minutes
  • Working hours covered are 7am till 10pm Mon - Fri (excluding Bank Holidays), Saturdays 9am - 5pm
  • Remote Support Charge - 50.00
  • First Hour On Site - 125.00
  • Each Hour Thereafter - 90
  • Half Day Booked Engineer - 275
  • Full Day Booked Engineer - 500
  • Telephony Consultant - 700
  • All prices subject to VAT at prevailing rate

Which IP Office Support Is Right For You?

IP Office phone system support packages from Telefonix Voice & Data to suit your business...

Bronze

  • Includes adds, moves and changes
  • System failures & severe faults - 6 hr resolution time
  • Working hours covered are 9am till 6pm Mon - Fri (excluding Bank Holidays)
  • Read more about Bronze IP Office Support

Silver

  • Includes adds, moves and changes
  • System failures & severe faults - 4 hr resolution time
  • Annual Account Manager Review
  • Discounted line & call charges
  • Working hours covered are 9am till 6pm Mon - Fri (excluding Bank Holidays)
  • Read more about Silver IP Office Support

Gold

  • Includes adds, moves and changes
  • System failures & severe faults - 2 hr resolution time
  • Biannual Account Manager Review
  • Other provider liaison
  • Dedicated tier 3 technical assistance
  • Discounted line & call charges
  • 2 hr refresher training
  • Working hours covered are 7am till 10pm Mon - Fri (excluding Bank Holidays), Saturdays 9am-5pm
  • Read more about Gold IP Office Support

Platinum

  • Includes adds, moves and changes
  • System failures & severe faults - 2 hr resolution time
  • Biannual Account Manager Review
  • Other provider liaison
  • Dedicated tier 3 technical assistance
  • Voicemail changes
  • Auto attendant changes
  • Annual system health check
  • 2 hr refresher training
  • Discounted Telefonix Voice & Data line/call charges or free minutes
  • Working hours covered 24/7, 365/365
  • Read more about Platinum IP Office Support




IP Office Phone System Downloads

About Telefonix


Telefonix Voice & Data
This page

 

New Office Address: 437 London Road, Camberley, Surrey GU153HZ, England map
Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978.
Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Parkstone Bay Marina Turks Lane Poole Dorset BH14 8EW, a limited liability company incorporated under the laws of England.

Relevant Tags: SME Phone System Support, IP Office Phone System Support, Avaya IP Office Phone System Support, IPO Phone System Support, IP500 Phone System Support, IP500V2 Phone System Support, Phone System Support for IP Office, Phone System Support for IP Office IP500, Phone System Support for Avaya IP Office IP500