Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
There are various ways to add a screenpop to your IP Office installation, either through One-X Portal if this has been purchased or as a standalone application from Telefonix Voice & Data.
The Telefonix IP Office Screenpop is an application on your PC or laptop which instantly pops up information from your customer database about your caller as and when they call you. You can decide which information to show; it works with any customer database system (CRM) from business packages such as SAP, Salesforce & Sugar CRM to simple access databases, and at a price less than one tenth of other similar products!
Armed with the Telefonix IP Office Screenpop, your staff will not have to open and navigate through an application at the same time as answering the call - this is done automatically. It means that your customer service, helpdesk or sales people can instantly have a view of the most recent contacts & discussions with the customer, with the field open for them to take notes in and save it straight back to the system!
The Telefonix IP Office Screenpop is compatible with any CRM product, even custom-built databases. You donít even have to be using a packaged database product - this will work with a simple Microsoft Access application as well. To book a demo, call 01252 333888 today.
Call Assistant is an optional desktop application that enables One-X Portal Screenpop. These include a screen pop when receiving a call (The screen will show the name (if in the personal or system directory) and number of the caller and the user can anser or drop the call by clicking on the relevant button), Outlook Contact Pop (It will also give the option to automatically pop up the Outlook 2003/2007 Contacts entry for the caller or the called.) and Hot Key (Call Assistant makes a call by dialling a number selected in a Windows application. To use, select or highlight the number in the Windows application and then press your one-X Call Assistant's hot key combination.
The Avaya 1400 series is a budget conscious family of digital IP Office phones.
The Avaya 1600 series is a budget conscious family of IP IP Office phones.
The Avaya 9500 series is a feature-rich premium family of digital IP Office phones.
The Avaya 9600 series is a feature-rich premium family of IP IP Office phones.
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