Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
IP Office gives users presence information in one of three ways within Avaya's own software: IP Office Phone Manager Lite (free), IP Office Phone Manager Pro (paid-for version of lite with extra features) and IP Office One-X (Phone Manager's replacement). There is also a very good dedicated 3rd party presence app Advatel inTouch, which shows presence inside Outlook (which means you don't need to have any other applications other than Outlook open).
Advatel InTouch is a 3rd party UC Outlook add-on which adds full OCS connectivity (Skype, MSN & Yahoo presence) to the IP Office platform. It requires no seperate server purchase and is a great One-X portal substitute. The Advatel InTouch OCS client is a pane in Microsoft Outlook which gives users presence information from Skype, IP Office, MSN and Yahoo. What this means in practice is that it makes life a lot easier for staff because instead of having to keep all sorts of software open such as the Skype client, MSN, IP Office OneX, and endlessly switching between them, users can now control and schedule everything whilst only having to keep Outlook open. As anyone who has faced the onslaught of multiple windows competing for attention will know, this is a truly welcome thing. Advatel is an Avaya devConnect partner.
The One-X Portal is Avaya's replacement for Phone Manager, and is a web-based application that users access through a browser rather than a per PC application which phone manager used to be. one-X Portal for IP Office can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available as part of the IP Office Office Worker, Power User or Teleworker user licenses only. one-X Portal for IP Office is a server based application that the user accesses via web browser. Via separate gadgets, one-X Portal for IP Office provides easy access to telephony features, call information, call and conference control, instant messaging, directory and VoiceMail Pro mailbox. Avaya one-X Portal is implemented and managed centrally, eliminating the need to install software on end-user devices. Since one-X Portal can be used from any Internet connection, it can play an important role in business continuity planning. It is also available as part of the Avaya IP Office solution for small business.
Phone Manager Pro is the advanced version of Phone Manager Lite offering the following additional features:
Phone Manager Lite allows all employees to access the features and facilities only previously available to those working in call centres, or those companies deploying expensive, proprietary feature phones on every desktop. Using an analogue telephone, a digital terminal or an IP hardphone, along with a networked PC on your desk, Phone Manager allows employees to take total control of their phone calls from their PC.
Caller ID/Name Presentation is presented as standard so you can see who's calling you before you even answer. The caller's phone number and name (if known to IP Office) are clearly shown on your PC, allowing you to have a good idea what the call's about before you take it. Also shown is information on the actual number dialled, this could be your own Direct Dial In (DDI/DID) number, or a specific department within your organization, e.g. switchboard, sales, support or administration. This feature allows you to answer accordingly and gives you the flexibility to participate in multiple groups, particularly important for small businesses. The same information is also displayed should a second call come-in, allowing you to easily switch between calls or allow the second call to go to voicemail. You can choose to have the information pop-up on your PC automatically as soon as a call comes in, when you answer the call, or it can be instigated manually via a click of your mouse.
Phone Manager's call history keeps a record of all your received, outgoing and missed calls. Double-clicking on any item calls that number back, to return a missed call or to redial a previously called or received number. It even alerts you when you've received a new voicemail and presents unread voicemails so they can be simply retrieved by a click of a button. Phone Manager offers telephony buttons to activate standard functions such as Answer, Transfer, Hold, Account codes and Conference so you do not need to remember any specific feature codes. You can also elect to forward your calls and easily edit the forward destination using Phone Manager rather than cumbersome features codes.
Calls can be easily parked using "drag & drop" functionality. Four Call Park areas, which can be shared between users and operators, or within a department, further add to the ease with which the entire call handling process is streamlined with Phone Manager. Phone Manager features a Busy Lamp Field and Direct Station Select. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. The Direct Station Select allows you to dial regularly used internal and external numbers via a single-click. A single Direct Station Select icon allows you to dial their work, mobile/cell phone and home numbers. The Busy Lamp Field feature allows you to see at a glance, who's available to take a call, who's already on a call and who's placed their phone on Do Not Disturb. Calls can be easily parked using "drag & drop" functionality. Four Call Park areas, which can be shared between users and operators, or within a department, further add to the ease with which the entire call handling process is streamlined with Phone Manager.
The Avaya 1400 series is a budget conscious family of digital IP Office phones.
The Avaya 1600 series is a budget conscious family of IP IP Office phones.
The Avaya 9500 series is a feature-rich premium family of digital IP Office phones.
The Avaya 9600 series is a feature-rich premium family of IP IP Office phones.
Relevant Tags: IP Office Presence, Avaya IP Office Presence, IPO Presence, IP500 Presence, IP500V2 Presence, Presence for IP Office,Presence for IP Office IP500,Presence for Avaya IP Office IP500