Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
IP Office does not have an intrinsic Avaya outbound or inbound dialer as Avaya exclusively concentrate this functionality built by themselves in their more expensive Aura enterprise platform.
However, there are some excellent 3rd party dialers available which range from the enterprise-level Rostrum (trademarked Rostrvm) dialer package to the SMG-orientated Telefonix dialer addon.
The Rostrum dialer is a platform independent outbound dialer which works perfectly with the Avaya IP Office platform and the package that we recommend. The Rostrum dialer supports structured, multimedia automated outbound and inbound dialing.
The Rostrum dialer isn't just about phone calls; it also has the ability to blend automated SMS text messages and email contact with your predictive dialler telephone campaigns creating multimedia interactivity with your IP Office system.
The Rostrum Inbound Dialer (Rostrum CallDirector ACD) is a multimedia Automatic Call Distribution (ACD) application for IP Office. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact. Call me' buttons and 'Contact me' forms are a common feature of many web sites. But too often requests for contact fail because web contact is not embedded in professional call handling processes. Rostrum's web call back function integrates the 'call me' button request on your web site with robust contact management, contact routing and reporting mechanisms. Rostrum includes comprehensive, flexible redial strategies to support you in keeping your promises to contact.
The Telefonix IP Office Dialer is a standalone application on your computer which allows you to dial any telephone number inside any application merely by pressing F11. The Telefonix IP Office dialer is an application much like the dialer used in professional call centres, which can give productivity gains of as much as 50%. Great for telemarketing campaigns and customer service agents. The Telefonix Screenpop and Telefonix Dialer are standalone products. CTI is used in professional call centres and typically comes at a £20,000 minimum price cost. The Telefonix Screenpop is the first SMB-priced CTI package priced at only £995 for 10 users (+ 1 day’s installation time).
Relevant Tags: IP Office dialer, Avaya IP Office dialer, IPO dialer, IP500 dialer, IP500V2 dialer, progressive dialer, phone system dialler