Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Zeacom is the more sophisticated of the two, catering up to 384 agents, but for the SME that seeks to organise its customer service people, Avaya Customer Call Reporter gives a good initial package and starting point, focused principally on the ability to report on staff.
Customer Call Reporter (avaya CCR) replaced "Avaya Compact Contact Centre" and is now the Avaya IP Office contact centre software of choice.
Unlike 3rd party addons lacking Avaya devconnect compatibility accreditation, Customer Call Reporter was solely developed for and is proven to work seamlessly with the IP Office platform, being developed in house by Avaya developers with quality assurances. This matters: we have experience of 3rd party IP Office Contact centre software which claims to be fully compatible only to discover that it isn't. When a national newspaper's entire advertising department depends on this software then this becomes a serious issue. Top tip: demand to see signed Avaya devConnect accreditation and check with Avaya whatever IP Office Contact centre software you decide to choose, regardless of it being through us or not.
Relevant Tags: IP Office Contact Centre, Contact Centre, IP Office, Zeacom, Zcom, Zeecom