Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Although Avaya's main call centre solution tends to be through Avaya Call Centre/Avaya Aura, this is more than five times as expensive as using IP Office, and for call centres with less than 384 agenta, the best solution is to use 3rd party Zeacom software.
Zeacom is an Avaya IP Office contact and call centre solution for organisations with contact and call centres with between five and 384 agents.
Zeacom is an Avaya DevConnect Partner, and offers a highly respected technical solution that is also used other market leading vendors such as with Microsoft, Cisco, and NEC.
Zeacom offers IP Office simplicity - Zeacom is built on a single source code, from the ground up, and offers their solution through one server, one application and one administration interface.
Your operator is usually the first point of contact that a caller has with your organisation -- leaving a lasting impression of your business. Operators are expected to handle a large volume of calls ranging from time consuming routine inquiries to urgent high value transactions. Zeacom and IP Office arms your operator with superior call-handling abilities, ensuring that the machanics of the call perform flawlessly.
Using Zeacom with IP Office tends to increase sales opportunities as callers are connected to the right person more quickly, and receive personal service. A common pattern is that it promotes your repeat business. Furthermore, given the software structure, back-up operators can pick up overflow calls without purchasing any additional hardware. Other efficiencies come into play as well. For example, simplification - enable one operator to manage calls for multiple companies or serviced offices. Clearly this will help you reduce unnecessary staff count. Zeacom give you intrinsic added efficiency: it will speed up your call processing (quick mouse clicks and hot keys to available people) and reduce call abandonment, thus increasing revenue opportunity by keeping customers informed. At busy times such as the Christmas sales boost campaign, it becomes especially useful because it is very easy to learn, a quick uptake for temporary staff.
Companies purchase Zeacom for various reasons, ranging from its high end functionality to the exceptional presence engine built into the software. Presence is the recommended way for companies to get started with efficiency enhancing CTI software. Avoid frustrations trying to connect with other busy people. Zeacom’s Activity Presence gives you a reliable Estimated Time of Return (ETR) for your colleagues (based on their own calendar schedule) and allows you to be notified upon their return. See if they are at their desk or have just stepped away. See what their current activity is to help you make informed decisions about how and when to connect. At a glance, Activity Presence gives you the availability and whereabouts of everyone in your organisation in real-time. If a person is in a meeting, or busy on the phone, you can request notification when they return to their desk, or finish their call. You can make yourself available to others in the same way. Increase productivity by helping people connect faster. Eliminate time-wasting, frustrating phone tag and other handling delays.
Relevant Tags: IP Office Contact Centre, IP Office Call Centre, IP Office, Zeacom, Zcom, Zeecom