Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Telefonix Voice & Data offer four levels of call recording for IP Office, from Voicemail Pro, which has free tamper-proof recording included as standard, to Redbox recorders, encrypted call recording to at national security levels.
Typically, most of our customers either stay with the inbuilt features or Voicemail Pro or have their call recording as an add-on service provided by Tim.
IP Office Voicemail Pro offers a Call Recording service which can be used to either automatically or manually record incoming and outgoing calls, as well as internal calls. Voicemail Pro call recording is a more than adequate call recording service if you are looking for the following:
Key call recording features of Voicemail Pro are:
IP Office ContactStore complements the call recording capabilities of Voicemail Pro by storing and cataloging the recordings in a database so that users can easily search and replay call recordings through a Web interface. The optional ContactStore allows replay of recordings by means of a browser based application that is accessible with IE v5 and higher. The search and replay facilities include the following features:
Tim Talk Call Recording combines an award-winning call logging platform with a cutting-edge hardware device - the Magic Box - that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation. By integrating the Magic Box technology directly into the Tim Plus call logging products, the end result - TIM Talk - is an unprecedented ability to listen to the actual audio of any phone call in any standard call logging report! Using the standard web browser interface of the call logger, limited by web logins, users can only access information and recordings related to their own part of the business. The Tim call recorder includes the following features, and is encrypted to Uk legal standards.
Red Box call recorders are the premium IP Office call recording solution, used by emergency services, financial institutions and contact centres. Red Box offers products for recording, agent quality and performance enhancement, and for incident reconstruction. They are simpler, smarter and genuinely scalable - due mainly to their unique frame-based technology. Everything is highly manageable. You need only one server, saving cost and space. And you can use your own hardware and operating system. Redbox can source specialist hardware or provide a customised turnkey solution. All Redbox products are Web-based for ease of use and fast roll-out. Moreover, they operate in a single modular architecture, giving excellent budgetary control. You get a solution thatís technically advanced, reliable, resilient and great to work with.
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