IP Office Call Logging

Office Phone System

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Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.


IP Office Call Logging

IP Office Call logging packages come principally from several third party vendors, Xima, Tri-line (the 'Tim' product suite) and Oak. All of these are Avaya DevConnect partners and quality is assured with either: however we have a clear preference for Xima products because they have the same functionality as the others but are much more competitively priced. As of IP Office 4.2, Delta Server is no longer useable as a CSV call logging output. Delta server existed because of Avaya CCC, and, once this was scrapped and replaced with CCR, Delta server was as well. So for call logging a 3rd party software is neccessary.

Xima Call Logging

Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software, and it does so by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends. With a simple, attractive interface and a flexible licensing model, Chronicall is easy to deploy and scale. A single inexpensive site license allows you to report on hundreds of agents, groups, trunks, and extensions with little to no phone system configuration required. Chronicall's comprehensive custom report creator and fully customizable real-time views help organizations make informed business decisions and improve customer service. The software's robust, modular design makes it easy to gather data from multiple sites or add extra functionality to meet the needs of each individual business. Since Chronicall's original release in 2007, it has been in rapid and aggressive development. Today, Chronicall is being used across the globe to provide powerful statistics to a wide array of businesses, from small offices to large, distributed contact centers. With enterprise-class features and flexibility at a small business price, Chronicall is revolutionizing the call reporting industry.

Tim IP Office Call Logging

The Tri-line call logging product suite comes in three editions: Tim Pro, Tim Plus and Tim Enterprise. Tim Pro is considered entry level, and whilst multisite, only allows any one individual to be part of only one group. Tim Plus allows unlimited groups and sites, whilst Tim Enterprise has a number of data storage difference that will appeal to large corporates.

The Tim Plus IP Office Call Logger specifically caters for small companies that want a single, unified management interface for logging calls from more than location. The Tim Plus IP Office Call Logger sits between the entry-level, single-site Tim Professional product, and the Tim Enterprise product, which provides comprehensive management information for larger organisations whose telecommunications infrastructures employ large-scale, interconnected voice networks. The simple user interface of Tim Plus shields the user from its powerful call processing engine and its features. Tim Plus runs as a Windows Service and all of its functions, configuration, and call reports are accessible through all standard web browsers. Out of the box, Tim Plus standard configuration allows logging up to five PBXs, with an initial capacity of up to 100 users which can be spread in any configuration.

  • Log up to five sites with a single license
  • Mix phone systems of various models
  • Call search facility
  • Unlimited call alarms and reports
  • Integrated sero configuration web server
  • Unlimited wallboards
  • Unlimited leaderboards
  • Unlimited web user logins
  • Dynamic drillable web reports
  • Integrated call recording option

To upgrade your Tim Plus IP Office call logger, users purchase additional capacity in blocks of 100 users. user is conceptual - a user of communications services in your business - not just a physical device such as a telephone or fax machine. Thus, if an employee (a user) has more than one device, such as a desk phone, a mobile phone, and even a separate DECT phone, then that counts as one user, not three. The Tim Plus IP Office call logger can also take mobile billing feeds from your provider, and reporting on these is straightforward.

IP Office Call Log Reports

The Tim Plus IP Office Call Logger package produces a number of highly flexible reports. All of them are available on-demand at the PC running Tim, or through a standard web browser anywhere on your network. They can also be sent to a printer or to multiple e-mail addresses on a scheduled basis, every hour, day, week, month or quarter. Each report is generated in standard HTML and Tim uses template HTML files for its headers and footers, meaning that every single report can be completely customised to include your company logo, personalised contact information - indeed, anything written in HTML.


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