Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Leveraging the reliable technology from SpectraLink, a leader in wireless voice solutions for the workplace, the Avaya IP Wireless Telephone Solution offers a choice of wireless telephones that work on private 802.11b Wireless LANs.
The IP Office 3600 WiFi Phone Range solution allows Avaya IP Telephony customers to securely leverage their wireless network infrastructure for voice communications.
The powerful features of IP Office can delivered to mobile workers throughout the workplace.
The 3600 range currently (dec 2011) have 5 models, ranging from the budget 3616 to the new 3645.
Telefonix Voice & Data do not 3600 Series phone installation unless a thorough and complete site survey has been performed. Unlike other telecoms specialists Telefonix Voice & data does not charge you for this survey and it will not be part of your proposal cost. Most wireless phone audio problems have to do with access point range, positioning and capacity. Performing a site survey can isolate the access point causing these types of problems. If the wireless phone itself is suspected, we will conduct a parallel site survey with a wireless phone that is known to be properly functioning. The following are the most common problems encountered which would be revealed by a thorough site survey. The following are examples of issues that Telefonix have come across and resolved for our customers:
Service will be disrupted if a user moves outside the area covered by the wireless access points. Service is restored if the user moves back within range. If a call drops because a user moves out of range, the wireless phone will recover the call if the user moves back into range within a few seconds.
In areas of heavy use, the call capacity of a particular access point may be filled. If this happens, the user will hear three chirps from the wireless phone. The user can wait until another user terminates a call, or move within range of another access point and try the call again. If a user is on a call and moves into an area where capacity is full, the system attempts to find another access point. Due to range limitations, this may be the same as moving out of range.
Prior to system installation, the best location for access points for optimum transmission coverage was determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area, or by adding access points.
In-building wireless voice delivers many distinct advantages and benefits for various verticals. It provides a secure means of untethering your workers while keeping key employees available to customers and co-workers. By facilitating communications, in-building wireless voice can increase workforce productivity. In addition, since wireless voice can work with and extend your existing IT infrastructure, it leverages your existing investment. Avaya and Telefonix can help you find specialised vertical solutions, such as:
The 3631 WiFi phone, a value-priced, general purpose in-building office wireless voice solution with One-X interface
The 3641 WiFi phone supports 802.11a Wireless LANs, desirable when high-densities of wireless voice users must be supported.
The 3645 WiFi phone The 3645 IP wireless telephone is designed for the industrial environment with its push-to-talk capability.
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