Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Built for call-center environments, the 16CC is a cost-effective deskphone that brings SIP and basic ACD (automatic call distribution) to the agent desktop.
In bustling call centers where customer requests arrive every minute of every day, the deskphone must be more than just a communication device - it must be an intelligent endpoint that maximizes a companyís ability to provide exceptional customer service. In addition to being the link between customer and company, it should enable agents and supervisors to meet contact center performance goals.
The Avaya 16CC Agent Deskphone is cost effective and purpose built to deliver SIP to the agent desktop in a call center environment.
The Avaya 16CC Agent Deskphone provides basic ACD (Automatic Call Distribution) agent functions at an attractive price. Designed with the quality and reliability you expect from Avaya, the 16CC Agent Deskphone provides ACD agent features and capabilities not often found in competitively priced agent models.
The 16CC combines traditional agent features such as LED buttons and fixed feature keys with todayís latest SIP deskphone enhancements including softkeys, a navigation wheel and a context sensitive agent interface. The Avaya 16CC Agent Deskphone helps your agents handle each ACD call as well as personal calls, with ease. Its design is streamlined - with no handset, a one way receive only speaker, and dual headset jacks - for agent and supervisor.
The 16CC has fixed keys for common agent telephone functions including conference, transfer, hold, mute, as well as release. When used with optional Avaya Voice Messaging, a message waiting indicator alerts the agent to messages left by callers, other agents or supervisors. Additionally, the 16 programmable LED buttons give agents one-touch access to a wide variety of ACD features including: "Log-in" to log in to the call centre, "Log-out" to log out of the call centre and "After Call Work" to delay receiving a new call while completing previous call related work.
The 16CC features a backlit display with adjustable viewing angle. The display user interface features intuitive softkeys and provides agent status. The agentís current work mode and skills are viewable and can be changed via LED buttons or the navigation wheel. When used in conjunction with Avaya Interaction Center, the 16CC can integrate with the agent Softphone application within the Avaya IC desktop. This provides dual or shared control via CTI of the 16CC agent deskphone, allowing the agent to answer, hang-up, change work modes, and access other functions, all from the Softphone application on the workstation.
The Avaya IP Office 1616 supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack. With a 100 number capacity for contacts and call log applications that can enhance productivity and personalisation.
The series consists of five models, the 16CC, 1603, 1603SW, 1608 and 1616, the latter of which also supports a 32 button expansion module. The permanent buttons on the Avaya IP Office 1600 series are unambiguous and easy to make use of whether you need to transfer, conference, or put a phone call on hold, just to name some features. Transferring calls to other telephones on the system or maybe even other telephone numbers is very simple. With headphones compatibility with most headsets on the market, productivity will improve exponentially with the ability to multi task while on a phone call. This can include typing on a PC, taking notes, or anything else you need to do to keep business running is possible with hands free devices to complement your phone systems.
The IP Office 1603 is the entry-level handset of the 1600 range, and supports three line appearances / feature keys.
The IP Office 1603SW is exactly the same as the entry-level 1603 but has an extra 10/100 Ethernet port for a co-located laptop or PC.
The IP Office 1608 is the mid-level handset of the 1600 range, designed for regular users such as managers and executives.
The IP Office 1616 is a full fledged handset brimming with functionality, ideal for directors and receptionists.
The IP Office 16CC is a specialist hands free only handset used with headphones designed specifically for call centre operations.
The 32 button bm32 expansion module for the IP Office 1416 Digital Deskphone can be custom-programmed for a wide range of needs.
Relevant Tags: IP Office 1616CC IP phone, IP Office 1616CC IP handset, IP Office 16xx IP phones, IP Office 16xx IP handsets, Avaya 1616CC phones, Avaya 1616CC handsets