Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Talk To Us We know everything there is to know about IP Office. If you have an unusual requirement, talk to us!
Demo Spend some time with us going over your project in detail, make sure it does exactly what you need.
The IP call centre for 200 users is a high technology IP-based call centre, built around the commended Avaya IP Office platform. The IP call centre includes 50 Avaya CCR licenses and 11 supervisor licenses. Avaya CCR (Customer Call Recorder) gives you everything you need to effectively and efficiently manage a single-site call centre or contact centre environment.
Avaya customer call recorder is under continuous development and its focus is on ease of use and deployment simplicity to ensure improved ongoing productivity and lower support costs; it includes a large set of reports and an inbuilt wallboard to monitor agent performance.
Avaya 16 port IP Office Voicemail Pro is also included (the premium Avaya voicemail package) which of course also comes with an inbuilt auto attendant. On top of that, your new Avaya call centre also comes with free ISDN30e installation and a free 16 channel ISDN30 card. Free tamper proof call recording is also included, as is free 128 line conferencing.
Whenever you need the call centre messages changed, a different choice added using the auto attendant (press 1 for sales etc) or even an add/move or change for a new or left member of staff, all it requires is a phone call or email to Telefonix, and we'll sort it, free of charge, part of the service.
We do you this entire 200 user IP call centre on a 30 day no-obligation Try & Buy" trial period - the only phone systems company to take be prepared to take this risk (we have a 100% satisfaction rate with our trial offer!). Lastly, put a smile on the face of your accountants, FD or MD with a further cost reduction if you're trading in one of various other telephone systems!
The newest IP PBX control unit in Avaya's portfolio, the IP Office IP500V2 chassis
IP Office phones: designed for IP Office from the outset, with fabulous line clarity
IP Office ISDN30 PRI cards, to provide connectivity for your business lines
Only from Telefonix Voice & Data: try out IP Office for 30 days first before committing to buy
IP Office Voicemail Pro, the premium business voicemail package for Avaya IP Office
Avaya wallboard functionality, included for free in Avaya IP Office Customer Call Reporter
Be the first to react when an urgent business voicemail is left on your phone
Extra reductions if you fit one of the trade-in offers from Telefonix Voice & Data
Direct calls to the right groups of people: press 1 for sales, 2 for marketing
Inbuilt tamper-proof call recording, any user can record at the touch of a button
Eliminate outside conference line charges with the inbuilt 128 party conference bridge
4 48 port Smart PoE switch to send power and data through ethernet
Give your salesmen the telephony mobility tool to be as connected as anyone in the office
Price excludes VAT and is subject to a satisfactory site survey
Through specialised telecoms financing companies we work with
A three year 0% loan from Avaya with purchase option. Finance options.
Come and talk to us about your financing requirement
A selection of IP Office reviews. View more IP Office reviews
... With over 200 thousand platforms installed and over 6 million users worldwide IP Office from Avaya successfully presents SMBs with easy IP and unified communications migration path
Avaya IP Office Crowned "Best Buy" in What to Buy for Business 2009 Telephone System Awards. SMB solution awarded gold star on basis of quality, feature abundance, ease of use, and value for money.
... very impressed by the rich array of features in the Avaya IP Office solution. In terms of complexity and price, the Avaya system is also a good fit for growing companies that want one of the most advanced systems out there.
A selection of our IP Office customers. View more telefonix testimonials.
"We've been delighted with the technology recommendations that Telefonix have made to us. In particular, investment in Telefonix’ recommendation of the Avaya IP Office system continues to bear dividends, serving our factories, offices and mobile sales team to an equally high standard."
"Investing in Avaya IP Office when our company was in need has proven to be a very smart business decision, coupled with the backup and support of Telefonix who are as creative in telephony as we are in ballooning."
"We were at our wits end with our phone and contact centre supplier experience and were concerned about the levels of customer service being offered to our customers. Luckily we found Telefonix, a converged voice and data solutions provider who matched us in hard work, creativity and knowledge."
We fully appreciate that nowadays, people are busy and want to be able to do research in their own time and place, so there are a various ways to proceed:
The Telefonix Voice & Data website has all the information you'll ever need about all the features of the IP Office Phone System. Browse and bookmark the IP Office Features minisite at your own pace.
It might be tricky for you to get all the relevant people down to our place for a demo at the same time. Which is perfectly understandable.
We have the full system in a car, ready to show off. Just call us on 01252 333888 to let us know when we're needed. No obligation, no salesmen, instead a solutions consultant - the first step in helping you make sense of the telecoms jungle.
If you're looking for a larger, more complex integrated install using various softwares and addons, you'll almost certainly have integration and operational questions that you'll want to put to our technical people.
A demo or meeting at our place is the best way to move forward and have your questions answered - call us on 01252 333888 to let us know when you can come down.
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