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Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
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Because of its position as market leader, IP Office benefits from the widest availability of specialist vertical or pure CTI telephony software in the business. All sorts of software is available that extends the IP Office platform. There is also a further range of specialist vertical applications (such as hospitality or healthcare) that can be bolted onto IP Office, with quality assurance provided through the Avaya Devconnect certification programme
Telefonix Voice & Data offer four levels of call recording for IP Office, from Voicemail Pro, which has free tamper-proof recording included as standard, to Redbox recorders, encrypted call recording to at national security levels. Typically, most of our customers either stay with the inbuilt features or Voicemail Pro or have their call recording as an add-on service provided by Tim. Read more about IP Office Call Recording.
IP Office Call logging packages come principally from two third party vendors, Tri-line (the 'Tim' product suite) and Oak. Both of these are Avaya DevConnect partners and quality is assured with either: however we have a preference for the Tri-line products because they have the same functionality as Oak but are much more competitively priced. Read more about IP Office Call Logging.
Although Avaya's main call centre solution tends to be through Avaya Call Centre/Avaya Aura, this is more than five times as expensive as using IP Office, and for call centres with less than 384 agents, the best solution is to use 3rd party Zeacom software. Zeacom is an Avaya IP Office contact and call centre solution for organisations with contact and call centres with between five and 384 agents.
IP Office Contact Centre come in two flavours - Avaya's own contact centre package (Avaya Customer Call Reporter) and, covered elsewhere, the 3rd party Zeacom contact centre software. Zeacom is the more sophisticated of the two, catering up to 384 agents, but for the SME that seeks to organise its customer service people, Avaya Customer Call Reporter gives a good initial package and starting point.
IP Office gives users presence information in one of three ways within Avaya's own software: IP Office Phone Manager Lite (free), IP Office Phone Manager Pro (paid-for version of lite with extra features) and IP Office One-X (Phone Manager's replacement). There is also a very good dedicated 3rd party presence app Advatel inTouch, which shows presence inside Outlook (which means you don't need to have any other applications other than Outlook open).
IP Office does not have an intrinsic Avaya outbound or inbound dialer as Avaya exclusively concentrate this functionality built by themselves in their more expensive Aura enterprise platform. However, there are some excellent 3rd party IP Office dialers available which range from the enterprise-level Rostrum (trademarked Rostrvm) dialer package to the SME-orientated Telefonix dialer addon.
Relevant Tags: IP Office Applications, IP Office Apps, IP Office CTI, IP Office Computer Telephone Integration