Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.
Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.
Talk To Us We know everything there is to know about IP Office. If you have an unusual requirement, talk to us!
Demo Spend some time with us going over your project in detail, make sure it does exactly what you need.
At Telefonix Voice & Data, customer service is paramount. We believe in quality before quantity: we're not the sort of place where you get the cheapest price because there's no customer service involved but we ARE the sort of place where we'll sweat buckets to get your system in place over the weekend when it suits you not us, to wake our staff at 3am to solve a mission-critical equipment failure or to jump in a van and drive 100s of miles on a Friday evening to fix the printer that's acting up at your remote office in the back of beyond, middle of nowhere.
As well as feedback from customer comment cards, and monitoring service numbers, Telefonix Voice & Data monitors its own in house customer service success with monthly meetings that discuss service level KPIs (key performance indicators) such as "amount of service issues resolved during the same day". Our staff take pride in being part of an organisation which delivers high levels of customer service. Job satisfaction is increased by positive feedback from our customers: it's more rewarding to be thanked for a great day out than having to deal with an unhappy customer!
Relevant Tags: Telefonix Customer Service, Telephonix Customer Service, Telephonics Customer Service, Telefonics Customer Service, Telefonix Voice and Data Customer Service