Business IT Services

Office Phone System

Telefonix: Personal Service

Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. That's why we're here - to help you.

Telefonix credentials include Avaya SME Expert, Avaya Partner in Customer Excellence and Microsoft Small Business Specialist. Besides our experience of the IP Office system with over 2500 installs under our belt, Telefonix Voice & Data also has a unique set of IP Office phone system packages unique to the UK.

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Business IT Services

Microsoft Small Business Specialist Telefonix

As a small business it is essential that your IT is reliable, functional and cost effective.

Yet many small business do not want the expense of a dedicated inhouse IT department, which is where Telefonix Voice & Data comes into the picture.

Telefonix Voice & Data has everything your company needs for all IT and all telecoms to be managed for you, with clear lines of responsibility.

Given the partner relationships that we have, the service that you get will also be better than can be provided inhouse. We'd like to actively work with you to make your IT work for you.


Telefonix

  • We understand small business
  • Customer service comes first
  • We are experienced & qualified
  • Helpdesk available 365/365, of course

Using a combination of our in house skillset and network of qualified suppliers, we can supply your small business with everything it needs from small business IT, computer, network support and services including servers, workstations, network hardware and data cabling, to broadband, Voice over IP (VoIP) telephony solutions, domains, hosting and email.

Our aim is for you to have only one number to call for any IT or communications problem or project.

And, as Microsoft Small Business IT Specialists, we are qualified and experienced in supporting you to implement small business IT services to solve your business IT challenges and promote growth.

24/7 Complete Support

In the current climate of a 24 hour economy, it is absolutely essential that your hardware runs all day - and all night. More employees are working from home, and this is great for a modern business as better flexibility for your staff means happier and more productive staff overall. With high speed data links becoming more affordable by the day it can now be seen as normal to be putting in a few hours in the evening.

But what happens when your inhouse IT department stops at 5pm? This... could be a disaster. You have that important sales call in the morning and decide to finish the proposal at home with a glass of wine. When you arrive home you find your office network is down or not reachable remotely. What do you do? Go back to the office and reboot everything and hope you do not break something or make things worse?

Here at Telefonix Voice & Data we provide out of hours 24/7 server support and network support for our clients. Clients can have direct mobile numbers for absolute emergency response, to be used for critical support that above all else must be fixed as soon as possible, and we also have a dedicated out of hours IT Support number. This dedicated number will get you direct access to an engineer any time of day or night. We go that little bit further at Telefonix Voice & Data to ensure that your servers run smoothly every minute of every day, 7 days a week, 365/365.

The Telefonix Way

Telefonix support services offer a complete range of maintenance support agreements with SLAs to protect and cover your server in the event of breakdown or failure. Our server support contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

  • Telephone Support
    Experienced engineers provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible. We always aim fior the same day.
  • Fast, onsite response
    An engineer will be onsite within between 2 and 4 hours of reported failure of critical equipment such as servers or network switches/hubs. Our engineers have KPIs for fixing problems on the same day.
  • Loan Equipment
    We will provide loan equipment if the failed item is not repairable onsite.
  • Remote Support (if available)
    We will connect into your server from our head office in Camberley (if the facility to do so exists) and attempt to resolve your issues.

Backups, DR & Security

Telefonix Voice & Data do a comprehensive range of IT Security Services for our clients, covering all the bases you need covered if you're a small company without a large dedicated IT department. All of our packages are attractively priced, with flexible payment options and free trials on application. Please do not hesitate to contact us on 01252 333888 for industry leading solutions, services, and supply to UK business, including managed help desks, hardware maintenance, security, data back-up and managed services. Our comprehensive converged portfolio of offerings includes consultancy, unified communications, and managed ICT services.

  • Backups
    • Online backups with no user workflow interruption
  • Disaster Recovery
    • Covering a multitude of instances, from physical disasters and imaging to remote working solutions
  • Web Filtering
    • Prevent inappropriate use of web services impacting your business productivity
  • Anti-Virus
    • Having an anti-virus mechanism in place is, nowadays, an obvious neccessity, especially for business
  • Antispam
    • We'll route your spam to external servers for quarantine and let them never enter your system
  • Data Security
    • Ensure that disgruntled employees cannot steal your hardware, software or data

Datacentre Management

Setting up your own data centre or computer room is an expensive proposition in terms of money, time and deployment of human resources. Apart from the high capital costs, there are the high day-to-day management costs. Routinely adding new services or upgrading to the latest technology is also not feasible. In this scenario, it makes sense to outsource this service to a co-location, carrier-neutral data centre management team such as Telefonix Voice & Data. We'll manage the rental of specific space to house your servers. Your company's equipment is physically secured inside a lockable wire cage or a cabinet, which offers you the flexibility to upscale or even downscale your technology and requirements as your business grows or slows down, without having to make repeated capital investments. When you enter into agreement with us, you pay a much lower annual fee and are assured of a high level of services without the bother.

Citrix Servers

As a Citrix business partner, Telefonix Voice & Data has a 10 year history of installing Citrix desktop services to companies as a path towards reducing their IT expenditure. We have provided this service to many of our clients and the feedback has been universally enthusiastic. Citrix Desktop Server enables companies and their staff to use "virtual" desktops using only a thin client, with all the functionality of traditional PC desktops and none of the bills. Traditional Windows desktop deployments are expensive to provision, secure, and manage; difficult to benchmark and restricted to their 3 year lifecycle. Dynamic desktops, running over Citrix desktop servers, are easier to provision and are secure by design because the desktops are delivered from the datacentre.

Virtual Servers For Small Business

With the hosting costs coming in far lower than dedicated servers, as a small company, using virtual servers makes perfect fiscal sense. By using Telefonix Voice & Data virtual server services, you can eliminate the cost of the hardware and reduce your headcount because there is no longer any need for you to keep technical IT people on your staff. This means that your company can do what it's best at rather than keep IT staff on their books.





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About Telefonix


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New Office Address: Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England map Tel: 01252 333 888, Fax 01276 401120, Company Reg: 04351046, VAT Registration GB 77195978. Telefonix Voice & Data is the trading name of Systems Supported, Reg. Office Telefonix Voice & Data, Unit 1 Bourne Mill Business Park, Guildford Road, Farnham, Surrey, GU99PS, England, a limited liability company incorporated under the laws of England. Refunds Policy | Cookie Policy

Relevant Tags: Business IT, Company IT, Outsourced IT, Outsourced Business IT, Outsourced IT Consultants